Training your dental staff to avoid phishing scams can be the most important thing you do for your office. This protects vital information for yourself and your clients too.
In 2025, phishing remains the #1 entry point for cyber attacks, and Dental Practices are not exempt from this.
Your staff is the first line of defense against a hacker. There are many ways they can be tricked online to give up sensitive information. Specifically in emails and chats. Hackers are tricky with their wording and tactics. You’ll want to train your staff to pick up on these tricks quickly so they don’t fall for them.
Here is a quick guide on how to make sure they’re ready:
- Make Training Ongoing – Not “One and Done”: cyber threats evolve constantly. Regular short sessions and updates keep awareness high.
- Teach Staff to Spot Red Flags : Watch for misspelled domains, urgent requests, or unexpected attachments. If it feels off- it probably is.
- Use Real-World Simulations: Run safe, fake phishing tests to see how your staff will respond when their guard is down – and coach them through better practices.
- Enforce Strong Email and Password Policies – No password reuse. No Clicking Unknown Links. Two-factor authentication is a MUST.
- Foster a “No Blame” Culture – Staff should feel safe when reporting suspicious emails – even if they clicked on something by mistake. Early reporting can help mitigate the damage.
If you would like to learn more, you can go to this official government website to learn more about what to expect and how to protect your office.
Remember: One click can compromise your entire practice, reputation, and the financial security of your business. Invest in training your dental staff like you invest in your equipment – because security starts at the front desk.
If you have questions about this, or need help, call our office today or go to www.intechtogether.com to make an appointment. We are more than happy to help you.
